How do I place an order?

We operate a secure online ordering system 24 hours a day, 7 days a week, enabling you to place your order online at anytime. To order online, please place your selected items in your shopping cart and proceed to the checkout. We accept all major credit cards: MasterCard/Visa/Switch/Visa Debit. Your credit card details are encrypted by our payment processor making ordering online 100% secure. All your personal details are safe and are not passed on to any third parties. Once you have completed the checkout, your order confirmation will be shown online, please print this for your records. You will also be emailed your order confirmation immediately upon placing your order. Please ensure your email address has been entered correctly and that your email account is not treating our email as SPAM. If you have not received this within 24 hours, please contact us. The payment will be debited from your account on the day your order is placed.

How do I cancel and/or return my order?

You can cancel your order at anytime up until seven working days from the day after you have received your order. Please note this does not apply to all, Personalised or Edible items. To cancel your order please notify us of your return in writing within seven working days. Please make sure that you inform us of the order number, product description, and reason for return and whether you require a replacement or refund. All orders must be sent back in the in the same condition as it was supplied within 15 days from the date you received your order. Please note your full order amount will be refunded to you and processed to your payment card within 30 days. The return postage cost cannot be refunded to you.

The return address is:

Giftrap
4 Argyle Road
Poulton Le Fylde
Lancashire
FY6 7EW

Please use recorded delivery in order to minimise the risk of the refunded item not being returned safely and for your own proof of delivery, as we cannot take responsibility for items lost in transit.

Are online transactions secure?

Shopping with Giftrap is completely secure. At Giftrap we use Paypal. To check that you are in a secure area of our site look at the bottom of your browser and you will see a closed padlock or an unbroken key. Giftrap guarantees the safety of your payment card information at all times.

 What is the delivery charge?

To ensure you only pay the lowest possible shipping charge we use a weight based shipping calculation for all of our orders.

Due to this, your shipping cost will be calculated at the checkout process before payment details are taken. Delivery charges are only £2.95 and free delivery over £100  (applies only to UK mainland under 20kg)

For all International Orders including the Channel Islands, Scottish Islands, Northern  Ireland and Republic of Ireland, please email us before placing an order for an accurate shipping quote.

When will my order be delivered?

The dispatch time for a product can be between 1 working day and 30 days depending on the product(s) ordered. Personalised orders can however take up to six (6) weeks so please check the product description before placing an order.

Please note where multiple products are ordered with differing dispatch times, your complete order will be dispatched when all products become available, i.e. the latest dispatch time advised. If you would like your ordered products to be sent out separately please contact us . Please note additional delivery costs will apply. If you require a rush order and wish to check stock levels before you order, please contact us.

The specified dispatch time indicates the time needed to process and dispatch your order from our warehouse. Please note that this lead time does not include delivery transit time which is usually 1 – 3 days within mainland UK. We cannot guarantee any delivery date due to any delays that are outwith our control.

If you are unsure of the estimated delivery date please contact us.

Do you provide printed brochures?

Giftrap does not produce a printed brochure/catalogue due to changing extensive lines and introduding new season lines. We feature all of our products on our website. Please visit our company website www.giftrap.co.uk to view our extensive range gifts